RPA in call centers

With Robotic Process Automation (RPA) getting more and more popular for replacing human handling by automated processes, it only makes sense to try to apply RPA in Call Center environments. One of the examples found on the web is to apply RPA during handling of customer phone calls, performing actions in multiple applications within the landscape. […]

PredictionIO Artificial Intelligence Cases Case categorization AI-as-a-service Service Cloud Apache Metamind Machine Learning Salesforce

© 2016 www.DCloudArchitect.nl