Salesforce Einstein

It’s been a while since Salesforce announced the arrival of Salesforce Einstein. With the phrase “AI for everyone” they revealed their AI platform to the world. In the last few months, more and more details about the platform are revealed and also on Trailhead, a few modules have been published about it since. The current […]

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Applying Machine Learning in Case Categorization in the Salesforce Service Cloud

Introduction In the Salesforce Service Cloud, a typical scenario is that customers use multiple case queues to split up the workload into different buckets. Different teams can be responsible for working on cases in the various queues. The better cases are assigned, the less eyes have to look at the case before it can actually […]

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